Plans and seats

Your workspace has one plan, and every user in it is a seat on that plan. You pay per seat, monthly or annually, by card. This article shows how to choose a plan, add seats and change your plan later.

Written by CallForges Support · Updated 31 October 2026

Before you start

• By default, only users with the Owner or Admin role see Billing in the sidebar and can change the plan, the seats or the card.
• Only the Owner can cancel the subscription.
• To compare everything each plan includes, see Pricing.

The plans

Prices are per user per month. Free minutes are per user each month, for inbound and outbound calls to and from the US, the UK, Canada and Australia. Your workspace's free minutes are one pool: the plan's minutes times your paid seats. They reset each billing month and don't roll over. Calls beyond them, and calls to other countries, are paid from credits.

Billing → Pricing shows the prices for your workspace. Switch between Monthly and Annually to compare; annual billing saves up to 26%.

Each paid seat also includes one free local number in the US, the UK, Canada or Australia. Other numbers have a monthly price: you pay the first charge when you buy one, and after that it's charged to your card with your plan.

How seats work

• A seat is every user in the workspace, including people you invited who haven't joined yet.
• Every seat is on the workspace's plan. You can't put different users on different plans.
• There's no seat minimum. The Owner is always one seat.
• When you remove a user, their seat stays paid until the end of the billing period. The next user you add takes it at no extra charge.
• At each renewal, you pay for the users you have then.

In Billing → Overview, Plan details shows your seats, how many are paid and unused, and your workspace's user limit (Capacity up to). To raise the limit, click Contact support to raise it.

Choose a plan

1. Open Billing → Pricing and click Choose Starter, Choose Business or Choose Scale. You can also click Subscribe now in Plan details.
2. Plan and seats: pick Monthly or Annually and the plan. The list shows every seat you'll pay for, with a subtotal. Click Continue.
3. Billing details: enter the billing name, email, address and country for your invoices. Click Continue.
4. Payment: check the Amount due today and the amount that recurs, then click Confirm and pay and pay by card.

Your plan starts at once, and so does your billing cycle. Renewals are charged to the same card automatically. To change the card, click Update card under Payment method. In the free trial you can instead add a card and start the plan when the trial ends: see Start your free trial.

Add seats

You need a free paid seat for each new user. There are two ways to get one:

• In Billing → Overview, click Add seats, set the Number of seats and click Confirm and pay. Then invite users from Settings → Users & teams.
• Click Invite user and send the invite. If no paid seat is free, CallForges opens the seat payment for you, and the invite goes out once it's paid. See Invite users.

Today you pay only for the rest of the current billing period. The payment step shows the Amount due today and the dates it covers. After that, the seat renews with your plan.

Upgrade or downgrade

• Upgrade: on Billing → Pricing, click Upgrade on a higher plan, then Continue to payment. You pay the difference for your paid seats for the rest of the billing period. Every seat moves at once, and the extra minutes are added to this period's pool.
• Downgrade: click Downgrade on a lower plan, then Downgrade at renewal. Your workspace keeps its plan until the renewal date, then every seat moves. Until then, Plan details shows the change with an Undo button.
• Monthly to annual: click Switch to annual in Plan details, or switch Pricing to Annually and pick a plan. The annual plan starts today, and your unused monthly time is credited against the year.
• Annual to monthly: click Switch to monthly at renewal. It changes at your annual renewal, and Stay annual undoes it.

If a payment fails, or you cancel

• If a renewal can't be charged, a banner says "Payment failed — pay by" with a date. Click Pay now, or update your card under Payment method. A new card is tried at once.
• If that date passes, the workspace is suspended: calls and campaigns stop until the amount due is paid. Owners and admins can still sign in and pay from Billing → Overview, and the workspace comes back on its own once the payment goes through.
• To cancel, the Owner clicks Cancel subscription on Billing → Overview and confirms. Everything keeps working until the end of the billing period. After that, calls and campaigns stop until you choose a plan again. Until then, Revoke cancellation keeps your plan. Payments are non-refundable.