Fair Usage Policy

Last updated: 10 October 2026

This Fair Usage Policy explains how calling minutes work on CallForges and what counts as normal business use. It forms part of our Terms and Conditions. If this policy and the Terms conflict, the Terms apply.

1. Included minutes

Every user licence includes free calling minutes each billing month for calls to and from phone numbers in the United States, Canada, United Kingdom and Australia:

• Free trial: 50 inbound and 50 outbound minutes. Each call can last up to 5 minutes until you add a card. With a card, you can take up to 5 numbers per user.
• Starter: 100 minutes per user per month
• Business: 500 minutes per user per month
• Scale: 1,000 minutes per user per month

• The allowance is calculated at account level: your plan's minutes multiplied by the number of active paid users in that billing month.
• Inbound and outbound calls both use the allowance.
• Free minutes reset at the start of each billing month. Unused minutes do not roll over and have no cash value.

2. How we count minutes

• Calls are billed per minute. Any part of a minute is rounded up to the next full minute.
• Each connected call, including a call answered by voicemail, counts as at least 1 minute.
• Calls that do not connect (no answer, busy, invalid number) are not billed.
• Forwarded calls use minutes for each leg of the call.

3. After your free minutes

Once your account uses its monthly allowance, further calls to and from the US, Canada, UK and Australia are billed per minute at the rates published on our pricing page. Calls to every other country, and to premium-rate, special-service or satellite numbers, are always billed per minute and never use the free allowance. The dialer shows the rate before you call.

Minutes beyond your allowance, extra numbers and AI voice agent minutes are paid from your credits. You can top up credits once you subscribe, or during the free trial once you add a card.

4. AI agent and transcription minutes

AI voice agent minutes are separate from calling minutes. Business plans include 100 agent minutes per user per month and Scale plans include 300, calculated at account level. Additional agent minutes are billed per minute at the published rate. When the agent transfers a call to a person, the rest of the call uses normal calling minutes.

Call transcription is billed separately, per transcribed minute, at the published rate. Transcribed minutes do not use your calling allowance.

5. Normal business use

Minutes are included for the named user who holds the licence, making and receiving calls as part of their normal work: sales calls, follow-ups, customer support and similar conversations with real people.

6. What isn't allowed

The free allowance, and CallForges generally, may not be used for:

• Sharing one licence between several people, or rotating logins to spread usage.
• Reselling minutes or numbers, or connecting CallForges to another phone system, PBX, SIP trunk or call-center platform so that many people use one licence.
• Automated, machine-to-machine or pre-recorded calls without the consent the law requires.
• Traffic pumping, SIM boxing, call arbitrage, or calls made mainly to generate minutes or revenue.
• Calls that break the Acceptable Use rules in our Terms and Conditions.

7. Auto dialer use

Auto dialer calls use minutes the same way as manual calls. Because the dialer places calls quickly, we watch for patterns that suggest misuse, such as very short average call length, very high no-answer rates, or large numbers of calls to numbers on do-not-call registers. You are responsible for calling hours, consent and do-not-call rules in each country you call. See section 9 of the Terms and Conditions.

8. Monitoring and enforcement

We review usage to protect our network, our carriers and other customers. If we see usage that breaks this policy, we may, in this order where practical:

1. Contact you to explain what we found and ask you to change it.
2. Bill the affected minutes at our published per-minute rates.
3. Limit calling volume, disable the auto dialer or pause specific numbers.
4. Suspend or close the account, as described in our Terms and Conditions.

Where the law or a carrier requires us to act at once, for example to stop fraud or illegal calling, we may act without notice.

9. Changes

We may update this policy as our plans and carrier costs change. We will give at least 30 days' notice by email or in the app before a change that reduces your included minutes takes effect.

10. Contact

Questions about this policy: support@callforges.com