Add credits

Credits are your workspace's prepaid balance for usage, such as calls beyond your free minutes. Your plan and seats are charged to your card separately. Top up whenever you like, and see every charge in Billing.

Written by CallForges Support · Updated 31 October 2026

Before you start

• By default, only users with the Owner or Admin role can see and add credits.
• Your workspace needs a plan, or a card added during the free trial. Until then, the Credits menu shows Choose a plan to add credits.

What credits pay for

One credit is worth $1.

• Calls beyond your plan's free minutes.
• Calls to and from countries other than the US, the UK, Canada and Australia. These never use free minutes.
• Call transcripts and AI call summaries. During the free trial, transcripts of calls on your trial minutes are free; AI call summaries are not.
• The fee for porting a number into CallForges.

Your plan, your seats and your phone numbers' monthly price don't come out of credits. They are charged to your card: see Plans and seats.

Add credits

1. Open Add credits from any of these places: click Credits in the sidebar and choose Add credits; click Add credits on Available credits in Billing → Overview; or click Add credits on the banner when your credits reach 0.
2. Pick one of the amounts, or type a whole number of credits in Other amount. The line under it shows the smallest and largest amount you can add.
3. Check You pay, your Current balance and your New balance.
4. Click Continue to payment and pay by card. The cards and wallets you can use are shown above the button.
5. Wait while it says Confirming your payment…. When it says the credits were added, click Done.

Payments are charged in US dollars (USD): $1 buys 1 credit. Credits are added as soon as the payment is confirmed. If you close the window while it's confirming, the credits are still added. The receipt is on Billing → Invoices.

If you see Payment didn't go through, nothing was added. Click Try again, or use another card.

See your balance and usage

• The Credits pill in the sidebar shows your balance. It turns red at 0.
• Billing → Overview shows Available credits, with a Low balance warning when you are close to running out.
• Billing → Usage balance has Paid credit use: every top-up and every charge beyond your free minutes. Filter it by item and date (it opens on the last 7 days), and click Export to download it.

A call charge marked Estimated may be corrected later, up or down, once the call's final price is known.

When credits run out

A red banner says "Your credits are at 0 — recharge to keep calling." Then:

• Calls your free minutes cover keep working.
• An outbound call that needs credits isn't placed, and you see You're out of credits.
• A running campaign stops. Leads not called yet stay in the queue, so you can resume it after you add credits.
• Incoming calls still ring, so your balance can go below 0.
• New calls aren't transcribed, except calls on your trial minutes. The call shows "Not transcribed — your credits were at 0." After you add credits, open the call and click Generate transcript.